Terms of Service — Tribal Hearts

Effective date: 26 August 2026. Last updated: 10 May 2026.

Welcome to Tribal Hearts. By creating an account or using the app, you agree to these Terms. If you do not agree, please do not use the app.

1. Who can use Tribal Hearts

• You must be at least 18 years of age. The app rejects sign-ups with a date of birth that does not satisfy this.
• You must be legally competent to enter into a contract under Indian law.
• You must use the app for your own genuine matrimonial intent or to represent a family member who has authorised you in writing (the "profile_for" field captures this).
• You must not have been previously banned by Tribal Hearts.

2. Your account and identity

• Your phone number is your primary identifier. Each phone number can have one active account.
• You must provide accurate information. Creating fake profiles, using someone else's photographs, or misrepresenting tribal identity is a ban-worthy offence.
• We require government-ID verification before a profile is shown to matches. We do this manually; please allow 48–72 hours.
• You are responsible for keeping your sign-in method (mobile OTP) secure. We never ask for your OTP.

3. Acceptable use — the short version

You MAY: - Create your own genuine profile (or your family member's with their consent). - Browse, save, and send interests to profiles. - Chat with users who have accepted your interest. - Pause or delete your account at any time.

You MAY NOT: - Create more than one account on the same phone number. - Upload other people's photos. - Impersonate any tribe, sub-tribe, or community you do not belong to. - Share contact information (phone, email, social handles) for the purpose of moving the conversation off-platform until you and the other person have explicitly consented. - Send sexually explicit text, photos, or voice notes. - Send any content that solicits paid services (escort, dowry, trafficking, money lending). All of these are ground for immediate termination and reporting to authorities. - Harass, abuse, threaten, or stalk other users. - Scrape, mass-download, or commercially redistribute any part of the product. - Reverse-engineer or attempt to extract our trade secrets.

A fuller list is in Community Guidelines (Community Guidelines).

4. Verification and badges

• A "Temporary Verified" badge is granted after mobile OTP + a liveness selfie pass.
• A "Basic Verified" badge requires a government-issued photo ID.
• A "Premium Verified" badge requires additional documents (educational + employment, optional).
• Verification badges are an indicator of effort. They are not a guarantee that another user is honest, kind, or right for you. Use caution.

5. Premium plans, billing, and refunds

• Premium plans are optional. The free tier supports profile creation, basic browsing, and a daily-capped number of interests.
• All plan prices are shown inside the app. Prices are inclusive of applicable taxes.
• Payments are processed by Razorpay. We never see your card or UPI details.
• Refund Policy is defined in Refund Policy. In short:
• Cancel within 24 hours of first activation → 100% refund minus payment-gateway fee.
• After 24 hours → pro-rata refund for the unused portion only if the account is terminated by us for a reason not caused by your misconduct.
• Premium-Free Rollout (first 1,000 users) → no refund applicable; the plan is granted at no cost.
• Subscriptions do not auto-renew unless you have explicitly enabled auto-renew (it's off by default).
• We may modify plan features or prices on 14 days' notice. Existing paid subscriptions run to their end date at the original terms.

6. Content moderation

• We screen every uploaded bio and outgoing chat message with a combination of rule-based filters and our local AI moderation. Some messages may be held for review.
• We may remove content that violates these Terms or our Community Guidelines.
• Repeated violations lead to account suspension or permanent ban.
• You can appeal a moderation action by writing to admin@garibaitservices.com within 30 days.

7. Safety and reporting

• Tap the report icon on any profile, message, or photo to send a report. We aim to triage within 24 hours.
• For urgent safety concerns (threats, harassment, blackmail) please also write to admin@garibaitservices.com with the profile ID.
• If you believe a crime has been committed, please contact local police. We will cooperate with valid legal process.

8. Our role as an intermediary

Tribal Hearts is an "intermediary" under the Information Technology Act 2000. We do not initiate, modify, or endorse the content users post. We provide tools for moderation and we honor valid legal process.

We may, in our sole discretion, suspend or terminate access to the service if we believe an account is being used for fraud, abuse, trafficking, or any activity that exposes Tribal Hearts or other users to legal or safety risk.

9. Intellectual property

• We grant you a personal, non-transferable, revocable licence to use the app for your own matrimonial purposes.
• You retain ownership of the content you upload. You grant us a worldwide, royalty-free licence to host, display, and transmit that content within the app for the purpose of operating the service.
• The Tribal Hearts name, logo, and design are owned by Gariba IT Services and may not be used without our written permission.

10. Termination

You may delete your account at any time from Settings → Security → Delete Account. We may suspend or terminate your account if you violate these Terms, fail verification, or in response to valid legal process.

On termination: - Your profile is hidden from matchmaking immediately. - You enter a 30-day cooling-off window (for self-deletion) during which you can cancel the deletion by signing back in. - After the cooling-off window, your data is permanently deleted as described in the Privacy Policy.

11. Disclaimers

• The app is provided "as is". We do not guarantee that any user is honest, that you will find a match, or that the service will always be available.
• We do not arrange marriages. We provide a platform.
• We do not verify the truthfulness of any non-mandatory profile field.
• Information presented about specific tribes is sourced from public Government of India records (Census 2011, Ministry of Tribal Affairs) and may not reflect every community's preferred terminology.

12. Limitation of liability

To the maximum extent permitted by Indian law, our total liability for any claim arising from your use of Tribal Hearts will not exceed the fees you have paid us in the 12 months before the claim. We are not liable for indirect, special, or consequential damages.

13. Indemnity

You agree to indemnify Gariba IT Services against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the app.

14. Governing law and dispute resolution

These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts at Seoni, Madhya Pradesh (the registered office jurisdiction of Gariba IT Services Private Limited, CIN U58200MP2025PTC079665). Either party may, at any time, also resort to mediation or arbitration under the Arbitration and Conciliation Act 1996.

15. Changes

We may amend these Terms. Material changes will be highlighted in an in-app notice. Continued use of the app after the amendment date constitutes acceptance.

16. Contact

• Support: admin@garibaitservices.com
• Grievance Officer: admin@garibaitservices.com
• Safety / emergencies: admin@garibaitservices.com

These addresses are monitored on working days, IST.