Refund and Cancellation Policy — Tribal Hearts
Effective date: 26 August 2026. Last updated: 10 May 2026.
This document describes the refund and cancellation rules for any paid plan or one-time purchase you make on Tribal Hearts. Read it before purchasing.
1. Plans and one-time purchases
Tribal Hearts offers:
- Subscription plans (Starter, Plus, Premium) — recurring access to additional features for a fixed duration.
- Contact unlocks — one-time purchase to unlock direct contact with a specific verified profile.
- Credit packs — one-time purchase of credits that can be spent on premium features.
All prices are shown inside the app at the time of purchase, in INR, inclusive of applicable taxes. Payments are processed by Razorpay.
2. Free-rollout
The first 1,000 verified accounts receive premium-equivalent features at no cost during our soft launch. Free-rollout grants are not refundable in cash — they have no monetary value.
3. Cancellation
- You can cancel any active subscription at any time from Settings → Subscriptions → Cancel.
- Cancellation stops auto-renew (if enabled). Your current plan continues until its end date.
- One-time purchases (contact unlocks, credit packs) cannot be "cancelled" once consumed.
4. Refund windows
| Case | Refund |
|---|---|
| Cancelled within 24 hours of first activation, no premium feature used | 100% refund minus the payment-gateway fee (~2.5%) |
| Cancelled within 24 hours but at least one premium feature has been used | Pro-rata refund for the unused portion, minus gateway fee |
| Cancelled after 24 hours | No refund on subscription plans by default |
| Account terminated by us for a reason not caused by your misconduct | Pro-rata refund for the remaining subscription |
| Account terminated for breach of Terms / Community Guidelines | No refund |
| Service outage > 48 continuous hours during your subscription | Subscription extended by the outage duration. Refund only on written request. |
| Failed payment (charged but premium not granted) | 100% refund within 7 working days |
| Duplicate charge for the same order | 100% refund of the duplicate within 7 working days |
| Contact unlock — wrong profile | Free re-issue OR pro-rata refund if no contact unlock was consumed |
5. How to request a refund
- Open Settings → Help & Support → Refund request.
- Choose the order in question (we auto-populate your recent orders).
- Describe what happened in 1–3 sentences and submit.
We acknowledge refund requests within 2 working days and process approved refunds within 7 working days. Refunds go back to the original payment method.
If we cannot refund to the original method (closed card, expired UPI ID), we will reach out to collect alternative payment details.
6. Auto-renewal
- Auto-renewal is OFF by default when you purchase a subscription.
- You can turn it on from Settings → Subscriptions → Auto-renew.
- If you leave it on, the plan renews at the same price unless we have given you 14 days' notice of a price change. You can turn it off at any time.
7. Taxes
All prices include applicable taxes (GST). If you require a tax invoice, write to admin@garibaitservices.com with your order ID and we will send a GST-compliant invoice within 7 working days.
8. Promotional credit and offers
- Discount coupon codes (e.g. "LAUNCH20") apply at checkout.
- Coupons are non-transferable and have no cash value.
- We may end a promotion at any time. Active subscriptions purchased during the promo continue at the discounted rate until their end date.
9. Disputes and chargebacks
If a chargeback is initiated through your bank, your account may be temporarily restricted until the dispute is resolved. We honor any final chargeback ruling from Razorpay or your bank. We would appreciate the chance to resolve any issue directly first — admin@garibaitservices.com is the fastest path.
10. Contact
- Billing: admin@garibaitservices.com
- Support: admin@garibaitservices.com
- Grievance Officer: admin@garibaitservices.com
We aim to reply within 2 working days.